Frequently Asked Questions (FAQ)
What is Nocile?
Nocile is a store dedicated to the world of interior decoration, designed for those who wish to create a space where comfort and elegance meet naturally. Each piece we offer is carefully selected to bring character, softness, and lasting harmony to your interior, while providing a smooth and attentive shopping experience.
Do you offer free shipping?
Yes, shipping is included for all orders. No minimum or hidden conditions — we simply want shipping to be easy and stress-free.
How long does shipping take?
Orders are processed within 1 to 2 business days. Standard shipping usually takes 3 to 7 business days. Your order should arrive within 4 to 9 business days. As soon as your package is shipped, you will receive a tracking link that allows you to follow it in real-time.
Do you ship internationally?
For now, we only ship to France. We are focused on providing the best possible experience for our local customers. If we expand our service to other countries, our community will be the first to know.
What is your return policy?
Changed your mind? No problem. You have 60 days from delivery to return your items. Just contact us at info@nocile-shop.com and our team will guide you through the process.
How long does it take to get a refund?
Once your return is accepted, the refund is usually processed within 7 business days. Depending on your bank, it may appear a little later on your statement.
Do you accept exchanges?
Yes, we accept exchanges. If you would like to exchange an item, contact us at info@nocile-shop.com and we will help you find the best solution.
What payment methods do you accept?
We accept American Express, Mastercard, and Visa. All transactions are secured with SSL encryption to protect your information.
Are my personal and payment information secure?
Absolutely. Protecting your privacy and payment data is our priority. Nocile never stores your sensitive information and our online payment is fully secure.
What should I do if my order hasn't arrived?
Start by checking the tracking link sent in your delivery email. If more than 7 business days have passed and your package still hasn't arrived, contact us at info@nocile-shop.com and we will investigate immediately.
What should I do if I receive a damaged product?
We are sorry if an item arrives damaged. Please email us at info@nocile-shop.com with a brief description and, if possible, a photo. We will send you a replacement or issue a full refund, depending on your preference.
Can I modify or cancel my order?
If your order has not yet been shipped, we can sometimes modify or cancel it. Contact us as soon as possible after your purchase and we will do our best to assist you.
Need additional help?
We are always here for you. Just send us a message at info@nocile-shop.com and our friendly team will be happy to assist you.