Frequently Asked Questions (FAQ)
What is Nocile?
Nocile is a shop dedicated to the world of interior decoration, designed for those who want to create a space where comfort and elegance meet naturally. Every piece we offer is carefully selected to bring character, softness and lasting harmony to your home, while providing a smooth and attentive shopping experience.
Do you offer free delivery?
Yes, delivery is included on all orders. No minimum spend and no hidden conditions — we simply want delivery to be simple and stress-free.
How long does delivery take?
Orders are processed within 1 to 2 working days. Standard delivery generally takes 3 to 7 working days. Your order should reach you within 4 to 9 working days. As soon as your parcel is dispatched, you'll receive a tracking link so you can follow it in real time.
Do you ship internationally?
For now, we only ship within UK. We're focused on providing the best possible experience for our local customers. If we expand our service to other countries, our community will be the first to know.
What is your returns policy?
Changed your mind? No problem. You have 60 days from delivery to return your items. Simply contact us at info@nocile-shop.com and our team will guide you through the process.
How long does it take to get a refund?
Once your return has been accepted, the refund is generally processed within 7 working days. Depending on your bank, it may appear on your statement a little later.
Do you accept exchanges?
Yes, we accept exchanges. If you would like to exchange an item, contact us at info@nocile-shop.com and we will help you find the best solution.
What payment methods do you accept?
We accept American Express, Mastercard and Visa. All transactions are secured with SSL encryption to protect your information.
Is my personal and payment information secure?
Absolutely. Protecting your privacy and payment data is our priority. Nocile never stores your sensitive information, and our online checkout is fully secure.
What should I do if my order hasn't arrived?
Start by checking the tracking link sent in your dispatch email. If more than 7 working days have passed and your parcel still hasn't arrived, contact us at info@nocile-shop.com and we will look into it straight away.
What should I do if I receive a damaged product?
We're sorry if an item arrives damaged. Email us at info@nocile-shop.com with a brief description and, if possible, a photo. We'll send you a replacement or issue a full refund, whichever you prefer.
Can I change or cancel my order?
If your order hasn't been dispatched yet, we may sometimes be able to change or cancel it. Contact us as soon as possible after your purchase and we'll do our best to help.
Need further help?
We're always here for you. Just send us a message at info@nocile-shop.com and our friendly team will be happy to assist.